Job Description

Technical Writer

We are looking for an experienced technical writer to join our team and elevate our client-focused services. The ideal candidate will have a proven track record of success in a relevant technical field, such as software development, computer science, or engineering. Responsibilities include:

• Create thorough documentation that aligns with organizational standards.
• Acquire a deep understanding of products and services, simplifying complex information into clear, engaging, and polished content.
• Craft user-centric content that addresses the needs of the target audience, transforming insights into accessible language for user success.
• Build and manage a detailed reference database, incorporating research, usability tests, and design specifications.
• Assess existing content and devise innovative strategies for enhancement.
• Conduct research, outline, write, and edit content in collaboration with various departments to understand project needs.
• Collect information from subject-matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation.
• Partner with development and support leads to identify documentation repositories, revise and edit content, and find optimal solutions for data organization and centralized storage.
• Research, create, and maintain information architecture templates that comply with organizational and legal standards, ensuring smooth data migration.
• Develop content in various media formats for enhanced usability, maintaining a consistent tone across all documentation.

Required Skills/Qualifications/Duty Experience Essential:

• At least two years of experience as a proficient technical writer.
• Demonstrated ability to rapidly learn and comprehend complex subject matter.
• Experience writing documentation and procedure manuals tailored to diverse audiences.
• Excellent written communication skills with a strong attention to detail.
• Proven experience collaborating with engineers to enhance user experience (e.g., design, UI), refine content, and create visuals and diagrams for technical support materials.
• Capable of managing multiple projects concurrently.
• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field

Preferred:

• Firm understanding of SDLC (systems development lifecycle)
• Previous experience in software development
• Professional certification (ex: Society for Technical Communication)
• Experience in using XML tools to create documentation

Security Requirements:

• Must possess and maintain a TS/SCI clearance at time of hire

Education/Certification Requirements:

• Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field

Travel:

• Ability to travel as needed, estimate less than 25%

What We Offer:

• Competitive salary and performance-based incentives
• Comprehensive health, dental, and vision benefits
• Opportunities for professional development and certifications
• Flexible work environment with hybrid or remote options
• A supportive, innovative, and growth-oriented culture

How to Apply:

If you are passionate about building and maintaining reliable systems and thrive in a fast-paced environment, we want to hear from you! Please submit your resume and a cover letter detailing your experience and enthusiasm for the role.

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