Job Description
Relax and recharge at Loews Ventana Canyon Resort, a top choice among Arizona luxury resorts. Whether you explore the best of Tucson or enjoy the stunning Catalina Mountain range, you can consider us your desert oasis. Welcome to a Sonoran Escape for the Senses.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer :
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet Bereavement
- Training & Development opportunities, career growth
- Tuition Reimbursement
- Pet Insurance
- Team Member Hotel Rates, other discounts, perks and more
Job Title : Director of Security
Reports To : Director of Rooms
Who We Are :
Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. and Canada. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
What We Offer :
- Competitive health & wellness benefits, 401(k) & company match
- Paid Sick Days, Vacation, and Holidays, Paid Bereavement
- Pet Insurance and Paid Pet Bereavement
- Training & Development opportunities, career growth
- Team Member Hotel Rates, other discounts, perks and more
- Many of our Leadership positions are bonus eligible
What We're Looking For :
A strategic and proactive Director of Security who will lead with confidence and vision to safeguard our property and create a secure, welcoming environment for guests and team members. You'll be the driving force behind our safety programs, blending operational excellence with cutting-edge technology to deliver peace of mind. In this role, you'll inspire and guide a dedicated security team, ensuring every interaction reflects Loews Hotels' commitment to exceptional guest experiences.
Who You Are :
- Experienced Leader : You have a proven track record in security management, ideally within hospitality, and thrive on building strong, high-performing teams.
- Calm Under Pressure : You remain composed and decisive in high-stakes situations, handling emergencies and conflicts with clarity and confidence.
- Tech-Savvy Innovator : You're fluent in security systems and surveillance technology, leveraging data to enhance safety and efficiency.
- Collaborative Communicator : You excel at fostering relationships with guests, team members, and law enforcement, always prioritizing trust and transparency.
- Service-Oriented Professional : You balance rigorous safety standards with exceptional customer service, creating an atmosphere of care and confidence.
What You'll Do :
- Lead and motivate the Security team, managing daily assignments, schedules, and timecard approvals.
- Oversee staffing for the department, including interviewing and hiring decisions.
- Ensure compliance with all federal, state, and local laws, as well as Loews Hotels' policies and safety standards.
- Deliver exceptional security services to guests and team members with professionalism and warmth.
- Direct and maintain continuous property rounds and inspections, including fire equipment surveys and safety checklists.
- Resolve, document, and track all security-related issues, partnering with Risk Management and HR as needed.
- Chair the property Safety Committee and lead monthly safety meetings.
- Develop and implement policies to protect all equipment, furnishings, and fixtures.
- Maintain accurate logs, reports, and records for all security activities.
- Respond to liability insurance claims and oversee workplace injury processes.
- Demonstrate regular and reliable attendance.
- Other duties as assigned.
Your Experience Includes :
- A bachelor's degree in criminal justice, hospitality management, or a related field or two years' experience in security management, with a strong background in the hospitality industry and supervisory roles required.
- Proven ability to handle emergencies, conflicts, and safety incidents effectively and with composure required.
- Familiarity with local, state and federal safety regulations, as well as hotel safety regulations, as well as hotel safety protocols and best practices required.
- Excellent written and verbal communication skills to interact with guests, team members and law enforcement while fostering a culture of safety required.
- Completed courses or certifications in security management principles and practices preferred.
- Training in emergency response, conflict resolution, and safety procedures preferred.
- 5-10 years in security roles, with at least 2 years in a supervisory or management position within the hospitality industry preferred.
- Experience managing security and training security teams, fostering collaboration and a strong safety culture preferred.
- Previous experience collaborating with law enforcement agencies preferred.
- Multilingual abilities to enhance communication with diverse guests preferred.
Who You'll Supervise :
Job Tags
Work at office, Local area