Job Description

Dental Lab Technician Technical AdvisorJoin National Dentex - a leading healthcare organization specializing in the dental industry! We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50 labs throughout the country. We are seeking to fill a number of key positions within our organization including this opportunity at NDX Studio 360 in Las Vegas, NV for a full-time Dental Lab Technician Technical Advisor. ACTIVE CDT IS REQUIRED. THIS IS NOT A REMOTE OPPORTUNITY.The regular hours for this position are 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time. This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K with company contribution; and tuition reimbursement! Possibility for Sign-On Bonus and Relocation.Primary Responsibilities and Essential Functions of the Position:Provide technical assistance to our customers.Counsel and advise Dentists on a variety of products, including treatment plans and designs.Provide accurate product, turnaround time, case design recommendations and case evaluations to Dentist.Communicate effectively with internal teams to ensure case resolutions.Occasional, hands-on details to restorations for corrections and modifications as needed.Outbound, inbound telephone communications, or email communications, either implied by a customer or requested in writing that pertain to a case, estimate, pre-op evaluation or consultation.Partner with sales and marketing efforts in promotion and distribution of company policies, procedure and products.Responsible for continuous education on new dental products and fabrication technicsResponsible for documenting all customer interaction using company provided softwareSkills and Abilities Required:Strong verbal and written communication skillsStrong computer skills – MS Office Excel, Word, OutlookDetail-oriented – ability to manage multiple projects/assignments at one timeDependable, Team Player,Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple tasksMinimum Education and Experience Required:Minimum of 5 years+ practical experience in all areas of Crown & Bridge, Removable and Implants restorations.Knowledge of digital production such as CAD/CAM & IOS is preferred.Must possess great customer service skills to interact with Dentist.Intermediate computer skills are required.Good communication skills include your ability to relate, persuade, lead, negotiate and express yourself when speaking and writing.CDT required.High School Diploma/GEDA minimum of 4 years of successful customer service work experience within a call center or related heavy customer contact experiencePC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint)Competencies:PatienceAttentivenessClear communication skillsKnowledge of the ProductAbility to use positive languageActing skillsTime management skillsAbility to'read' customersA calming presenceGoal-oriented focusAbility to handle surprisesPersuasion skillsTenacityClosing abilityEmpathyWillingness to learnAbility to Admit You Don't Have the AnswerThick SkinHazardous Materials or Equipment Used:All Office EquipmentPotential Exposure to Bloodborne PathogensPhysical Requirements:May have long periods of sitting at desk and intermittently answer the telephone.Regular need to write or use a keyboard to communicate through written means.Some lifting between 0 to 10 lbs. may be required.Travel may be required up to 5 % of the timeQualificationsBehaviors:Required: Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done wellDedicated: Devoted to a task or purpose with loyalty or integrityEducation:Required: High School or Equivalent or better.Licenses & Certifications:Required: Certified Dental TechEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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